Payment Locations/Cashiers

The Cashiering Program is the central processing center for all payments made to the City of Las Cruces, and is charged with the responsibility of ensuring that all payments collected are in accordance with regulations and with development and implementation of standardized cash receipting and handling procedures. In coordination with the Treasury program and staff, Cashiering staff are responsible for the reconciliation of payments made to the City of Las Cruces. Our mission is to provide payment processing services to City customers, so they can receive courteous, convenient, and timely payment services. 

Where can I pay my bill?

Depending on the type of service, you may need to visit specific City buildings to process payment for services. See below listed services for payment locations.

  1. Utility Bills
  2. General Billing Invoices
  3. Lodger's & Convention Taxes

To protect the safety of citizens and staff, in person payments are not the recommended method of payment. However, City Hall Customer Service Center is accepting in person payments on a limited basis. City Hall is open at 40% capacity Monday through Friday from 8 am to 5 pm. The East Mesa Customer Service Center is open at 40% capacity from 9 am to 6 pm Monday through Friday. No-contact payments can still be made via City Hall drop box, drive-up drop box, mail, phone, or on-line.

Payment Arrangements

We encourage you to visit or call immediately to make payment arrangements if you are experiencing a financial hardship. Services that are shut off for non-payment require full payment of the past due balance plus additional fees for re-connection of those services. Find More Payment Assistance Options On The Billing & Receivables Page.

City Hall Treasury Cashiers Window

Location: 700 N. Main St, Las Cruces NM
Hours: 8:00 am to 5:00 pm, Monday through Friday (closed on observed legal holidays)

East Mesa Customer Service Center

Location: 5195 Bataan Memorial West, Las Cruces NM
Hours: 9:00 am to 6:00 pm, Monday through Friday (closed on observed legal holidays)

Acceptable Forms of Payment: 

  • Money Order
  • Personal Check (temporary checks not accepted)
  • Cashier Check
  • Credit Card (Discover, Visa, or Master Card)

Payment Methods:

  • By Mail - You can mail in payments to:
    City of Las Cruces
    Attn: Cashiers
    PO Box 20000
    Las Cruces, NM 88004
  • In person - To ensure safety to citizens and staff, limited staff is available to assist with payment processing.
  • Window drop box City Hall Only- A drop box is available next to the City Hall cashier window for convenient payment. 
  • Drive-up drop box City Hall Only- A drive-up drop box is located between Las Cruces City Hall and Thomas Branigan Memorial Library. This drop box is available after hours. Payments submitted to the drop box on Saturday and Sunday, or after 8:00 am Monday through Friday will be processed the following business day.
  • On-Line - You can pay your bill on-line with the City’s Utility Billing Self Service. It’s a fast and secure way to process your payments. Please visit our Utility Billing page. 
  • Phone - Call our toll-free number at 866-4426-9757 to pay your Municipal Utility Bill by phone, 24-hours a day. This service is available in English and Spanish, and does not have any associated services fees. Visa, MasterCard, or American Express are accepted.